> ## Documentation Index
> Fetch the complete documentation index at: https://docs.playaos.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How to pay your Burning Man camp dues after approval

> Walk through paying your PlayaOS camp dues via Givebutter — dues tiers, accepted payment methods, and what happens automatically once payment is confirmed.

Once the admin team approves your application, the final step before you become a full member is paying your camp dues. PlayaOS sends you a payment email automatically when you're approved. Follow the link in that email to complete payment through the camp's Givebutter widget. After a successful payment, your status updates to member automatically — no waiting on an admin to flip a switch.

## What you'll receive

When your application is approved, you'll get an email with:

* A confirmation that you've been approved
* A **payment link** that opens your camp's dues payment page
* Instructions for which dues tier applies to you

<Warning>
  The payment link in your approval email is personal to your account. Don't forward it to others or post it publicly. If the link isn't working or you're unsure whether it's still valid, contact your camp admin to have it resent.
</Warning>

## Dues tiers

Your dues amount depends on what type of shelter you're bringing to camp. Admins assign your tier based on the shelter information you provided in your application.

| Tier              | Amount    | Who it's for                                                              |
| ----------------- | --------- | ------------------------------------------------------------------------- |
| **Base Dues**     | \~\$995   | Members using a tent, Shiftpod, van, car, or joining someone else's RV    |
| **30 Amp RV Fee** | \~\$1,500 | Members bringing an RV or trailer that requires 30-amp electrical service |
| **50 Amp RV Fee** | \~\$1,800 | Members bringing an RV or trailer that requires 50-amp electrical service |
| **Scholarship**   | Varies    | Members receiving financial assistance assigned by the admin team         |

<Info>
  Exact amounts may differ from the figures above — your camp sets its own pricing. The number in your payment email is the authoritative amount for your tier.
</Info>

## How to pay

<Steps>
  <Step title="Open your approval email and click the payment link">
    The link takes you directly to your camp's dues payment page, which contains an embedded Givebutter widget pre-configured for your tier.
  </Step>

  <Step title="Review your dues amount">
    The widget shows the amount due for your tier. Confirm the amount matches what you expected. If something looks wrong, contact your camp admin before proceeding.
  </Step>

  <Step title="Choose a payment method">
    Givebutter accepts:

    * **Credit or debit card**
    * **Apple Pay**
    * **Google Pay**

    Select your preferred method and enter your payment details.
  </Step>

  <Step title="Complete payment">
    Submit your payment. Givebutter processes the transaction and sends a receipt to your email address.
  </Step>

  <Step title="Your member status updates automatically">
    PlayaOS receives a confirmation from Givebutter via webhook. Your status updates to **member** without any manual action from the admin team. You'll receive a welcome email with a link to your member dashboard.
  </Step>
</Steps>

## After payment

Once payment is confirmed:

* Your application status updates to **member** automatically
* You'll receive a **welcome email** with a link to your member dashboard
* You gain access to the member portal, where you can update your profile, view shift signups, see your shelter assignment, and sign any required camp documents

The transition typically happens within a few minutes of payment. If your dashboard access isn't available after 30 minutes, see the troubleshooting section below.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="My payment went through but my status hasn't updated. What do I do?">
    Payment status updates rely on a webhook from Givebutter. Occasionally there's a short delay. Wait 15–30 minutes and refresh your status page at `/apply/status`. If it still hasn't updated after an hour, contact your camp admin with your payment receipt and they can manually confirm your status.
  </Accordion>

  <Accordion title="Can I pay in installments?">
    Installment options depend on your camp's configuration. If your camp offers a payment plan, you'll see that option in the Givebutter widget. If you don't see it and need to discuss payment arrangements, reach out to your camp admin before attempting payment.
  </Accordion>

  <Accordion title="I was assigned the wrong dues tier. What should I do?">
    Don't pay until it's sorted. Contact your camp admin and explain the discrepancy. They can update your tier and resend the correct payment link.
  </Accordion>

  <Accordion title="I lost the payment email. Can I get a new link?">
    Yes. Contact your camp admin and ask them to resend your payment link. Admins can reissue the link from the applications panel in the portal.
  </Accordion>

  <Accordion title="Is my payment information stored by PlayaOS?">
    No. All payment processing happens through Givebutter. PlayaOS receives a payment confirmation from Givebutter but never stores your card number, Apple Pay credentials, or Google Pay details.
  </Accordion>

  <Accordion title="Can I get a refund?">
    Refund policies are set by each camp, not by PlayaOS. Contact your camp admin directly to ask about their refund policy.
  </Accordion>
</AccordionGroup>